Course Purpose To help shop workers develop the skills needed to handle customer complaints, defuse tense situations, and respond to conflict calmly and effectively, while maintaining safety and professionalism.
Course Instructor
James PeakmanAuthor
Free
FREE
New Section
Understanding Conflict in Retail
Lesson 1 of 3 within section New Section.You must enroll in this course to access course content.
New Lesson
Lesson 2 of 3 within section New Section.You must enroll in this course to access course content.
New Lesson
Lesson 3 of 3 within section New Section.You must enroll in this course to access course content.
